FAQ

  1. Where can I buy a particular product?
  2. Which of your cereals are suitable for restricted diets?
  3. Can I submit an idea for a new product/variant to an existing product?
  4. I am doing a project at school/university/college and need some information about your business/products.
  5. What is Nestlé's response to scam emails?

1. Where can I buy a particular product?

The majority of our cereals are in full national distribution and therefore available at most supermarkets. However, goods are often delivered to a central warehouse and it is the retailers who decide which branches are to receive the products. Therefore, it is very difficult to provide details of shops stocking our products because only the retailers themselves have this information. We recommend you try calling your local store’s Head Office on the numbers listed below - they maybe able to give you further stockist information; we hope your search is successful.

Or you can call the Nestlé Cereals helpline on 0845 6017158.

2. Which of your cereals are suitable for restricted diets?

Nestlé cereals provides lists of its products which are suitable for inclusion in diets that are restricted for medical or other reasons. The lists are correct at the date shown and are updated regularly. However, our policy of continuous improvement may result in a change so we recommend that you ALWAYS check the product label. Click here to view our lists.

3. Can I submit an idea for a new product/variant to an existing product?

At Nestlé cereals, we have a Research & Development team who work in partnership with the Marketing department and are solely responsible for testing and evaluating new product ideas all the time. Often people send us their suggestions for things we may have already tried. For every new product that reaches the market place, many more will have failed to meet expectations somewhere during development. New products have to be carefully researched to ensure they have mass appeal, and the decision to introduce a new product is always based on the results of extensive market research. Unfortunately, for these reasons, we are not able to use any ideas from members of the public.

However, if you would still like to share your ideas with us, please email us at consumer.relations@cpuk.nestle.com.

4. I am doing a project at school/university/college and need some information about your business/products.

As I am sure you will appreciate, we receive many requests for information from teachers, schoolchildren and students and, unfortunately, we are not always able to answer the varied specific points raised. There is a whole host of information available on our websites - use the following links, which we hope you will find useful.

For information on individual brands, go to the Our Brands section of the website. You can also find out more about Nestlé brands internationally.

You can also find out more information on Nestlé's heritage/history on their site to help you find out all about how Nestlé has arrived at the position it is in today.

5. What is Nestlé's response to scam emails?

There have been cases of emails sent to individuals or organizations falsely purporting to be from Nestlé or a partner organisation of Nestlé. These are scam emails, and will sometimes ask you for information such as a password or user ID and even sums of money in return for more money or other benefits, such as winning a Nestlé competition or promotion in return.

These emails sometimes look quite convincing, with a Nestlé or Nestlé brand logo, or coming from an email address that looks as if it could be from Nestlé.

In any case, these emails are false and are not at all associated with Nestlé itself or any partner organisations; therefore we strongly suggest that you make sure of the authenticity of such mails (or any other communication) before sending any reply. Nestlé further strongly suggests that you do not send money or any other information; it is simply not Nestlé policy to ask for money or other information in return for winnings, prizes, job interviews or any sort of registration.

If you are worried about an email that you have received, please mail us at webmaster@nestle.com to help us to become aware of those incidents and take action against these people. You may also inform or ask your internet service provider for advice or help.